madeasy.co.za Contact: 012 991 7779 084 301 7771 madeasy • Avoid a R1million fine • Know your customer’s rights • What are your rights? • Do not go to jail THE  CONSUMER  PROTECTION ACT  admin@madeasy.co.za This entertaining Madeasy Retail Training System kit contains the following: • A comprehensive Training Manual, • The "Know your Consumer Rights" booklet by Adv. NJ Melville and KA Melville-Nieman, • CD ROM containing o an electronic copy of the Training manual for future training sessions with staff, o copies of the CPA and Regulations for reference purposes, • A Training DVD which gives an entertaining overview of the Act followed by training on practical scenarios which would typically occur in a retail environment, • 30% discount voucher on formal Train-the-trainer training for one person as well as for additional employees from the same company. . Protect your business                    by training your staff Focus your staff on Customer Service Use the Act to your benefit “Disks only” kit • the above CD ROM and Training DVD without the printed manuals, booklet or voucher