| |
| |
|
 |
About the
book
The Consumer Protection Act made easy
extracts the essence of the Act and rearranges the
sections into a more user friendly order, making it
easier to navigate through the Act. It also includes
sections on plain language, franchises and dealing with
difficult customers.
This
is an essential guide for every business offering any
kind of service or product to the South African
consumer. As a business owner or manager, this book will
help you to:
•
Understand the Act,
•
Know your obligations, and
•
Protect your business. |
| |
|
Whether
you are the owner or manager of a business, franchise or
non-profit organisation, you may have to adjust your goods,
services and marketing efforts to minimize the risk you carry
when dealing with consumers. It is no longer a world where the
buyer needs to beware, but rather the seller. This book is
what you need to avoid nasty surprises!
Reviews
Don’t
feel bad if you have trouble interpreting the Consumer
Protection Act or any other piece of legislation – even
judges find this difficult. So says Neville Melville in his
well-timed new book, The Consumer Protection Act Made Easy,
and he’s right, of course. Despite this revolutionary piece
of legislation claiming to promote the use of plain English,
its wording will fly over the heads of most non-lawyers.
Thanks to Melville’s hard work in simplifying, re-organising
and interpreting this wide-ranging Act, it has indeed been
made easy for the rest of us to understand and apply. With the
help of clever visual cues, Melville clearly spells out what
each section obliges companies to do, and prohibits them from
doing. As the Act essentially shifts the balance of power from
companies to consumers, the latter also have much to gain from
reading this book. Never more so will knowledge mean
power. - Wendy Knowler, Consumer Editor,
Independent Newspapers
I
know that consumer protection lies in the creation of educated
consumers. This book – a must for consumers, business,
government and industry alike – make a valuable contribution
to achieving that objective. - Ina Wilken, award winning consumer
activist
Thank
you very much I received my book today. This will help a great
deal. It’s so easy to read I am sure Adv Melville followed
the mandate- That communication must be simple and to the
point. Wow!!! its a definite must have for all.- Thuli Zungu, Consumer Editor – The
Sowetan
Inside the book (click on images to enlarge
them)
   
 
How to order
The book is also
available at R180 from:
|
| |
| |
