Copyright (c) Madeasy
The Consumer Protection Act Made Easy
Understanding the Act is one thing but implementing it in such a way as to benefit your
business is another - this is where we can help you.
We have a number of skilled associates and a full range of products that will assist any
organisation, large or small, to firstly understand how the Act could impact them and then
assist in the development and implementation of an Action Plan which
could benefit your business by increasing market share and adding to your
bottom line. The process produces policy, practical DVD training for staff, etc.
The Consumer Protection Act will fundamentally change the way business is done in
South Africa. It requires businesses to transform the way in which they interact with
consumers and to ensure that all their dealings with consumers are fair, reasonable and
honest.
The challenge that the suppliers of goods or services will face is that it is not just a matter
of simple compliance. Whilst many organisations may have the in-house skills to interpret
the Act in the context of their business, they will find it difficult to implement, as it is cross-cutting and will
require collaborative behaviour changes across the organisation.
Effective risk management will require, firstly, that everyone across the organisation is attuned to how he
or she could place the organisation at risk and, secondly, that a sustainable change to functional behaviour
is instituted.
Madeasy Associates
As an Associate you are provided with a
set of implementation tools including
humorous awareness presentations,
Action Planning, Policy and Standard
Operating Procedures, Practical shop
floor training scenarios, DVD's and
Functional Maturity Models which can be
used to assist your client organisations to
bring about sustainable behavioral
change and benefit from the Act.
Know your Consumer Rights
Pocketbooks
This pocket guide is
specifically
designed to fit
snugly into your
handbag or pocket,
ensuring you are an
informed and
protected consumer
wherever you go
Free
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