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The following experts can be contacted for further advice and assistance  ________________________________________________________________________________________________________________________ Onlineombud: Onlineombud offers an all encompassing range of services in the field of consumer relations. Our services include advice on and assistance with implementing the Consumer Protection Act, as well as on site training on the Act tailored to the needs of your organisation and executive briefings on the Act. We also provide dispute consulting services on setting up and optimising internal complaint handling systems in readiness for the Consumer Protection Act. Email: info@onlineombud.com  ________________________________________________________________________________________________________________________ Business Transformation: It is one thing to understand what to do but it is quite another to implement the necessary transformation of behaviour across your business. KnowledgeBankERP specialises in facilitating behavioral change in a way that it sticks using a unique combination of process and web-technology. Phone: +27 12 844 0000 or John Baggott on +27 82 400 5225 email: jb@knowledgebankerp.com website: www.knowledgebankerp.com   ________________________________________________________________________________________________________________________ CPA Compliance in Government: Municipality Madeasy - we specialise in implementing CPA compliance into all spheres of Government simultaneously addressing Service Delivery issues and introducing powerful tools for Monitoring, Evaluating and Reporting.                                              Sole suppliers of KnowledgeBank into the public sector  Phone: +27 12 844 0000 or John Baggott on +27 82 400 5225 email: jb@mveledzandivho.co.za website: www.mveledzandivho.co.za   ________________________________________________________________________________________________________________________  Experiential Training: Experiential Technologies is an internationally recognised training and development organisation, providing an integrated human resources and organisational development process through blended learning. Email: seth@experttech.com Phone: 012 997 3213 Website: www.experttech.com _________________________________________________________________________________________________________________________ Global Business Solutions is a leading business consultancy offering a diverse range of services aimed at empowering businesses to achieve their objectives. Established in 1989 Global has developed a wealth of experience and expertise in the fields of business consultancy solutions,consumer legislation, corporate governance,  project management, BBBEE, the full spectrum of Human Resources and private and public training. With a closely integrated national footprint of offices Global is well positioned to respond quickly and effectively to companies needs by providing practical solutions. Our client base includes the full range of large blue chip multinational companies to small and medium enterprises across South Africa, Africa and Internationally. With a BBBEE status of 135% (level 1) we practice what we preach and pride ourselves on solutions that save costs, improve the bottom line and enhance efficiency.   Contact: Grant Wilkinson 021 – 4181617 or 082 570 8595 Email: grant@globalbusiness.co.za _________________________________________________________________________________________________________________________  Cape Town and Johannesburg  Our  consumer protection services will help you to: 1. Identify the sections of the Consumer Protection Act that are relevant to you 2. Determine the impact of the Consumer Protection Act on your business 3. Focus on the activities that are critical to your business 4. Prioritise your next steps 5. Fast track your consumer protection compliance efforts 6. Get clarity on where you are and where you need to be 7. Determine the gap between your reality and compliance (usually a gap analysis) 8. Determine whether there is anything you should be doing in preparation for the commencement of the Consumer Protection Act 9. Find solutions to fill the gap - determining what solutions you need Contact:John Giles         0860 111 245         083 3222 445   Email: john@michalsons.co.za   Website: www.michalsons.co.za  ________________________________________________________________________________________________________________________   Suite 15, Chartwell Centre Chartwell Drive Umhlanga Rocks, 4320 P O Box 610, Umhlanga Rocks, 4320 Docex 1, Umhlanga Tel: (031) 561 1011 / (031) 561 1057 / (031) 561 1058 Fax: (031) 561 1059 / (031) 561 6318 Cell: 072 150 2988 (only to be used if you cannot get through on the office numbers) Direct Email: grg@gavingow.co.za  ________________________________________________________________________________________________________________________ Contact Herman Schutte on 082 373 3927 Red Cherry Consulting is part of the prestigious Red Cherry brand - a brand synonymous with quality, experience, leadership and innovation. We exist to support organizations as they strive to create a productive and positive working environment, build strong teams and develop each individual to their maximum potential. Our interactive, creative, enthusiastic, patient and thought provoking style has led to thousands of very happy participants, who have rated us very highly. We have offices in Port Elizabeth and Johannesburg; and our dynamic team of Facilitators travel regularly around South Africa facilitating workshops and programmes email: herman@redcherryconsulting.co.za Website: www.redcherryconsulting.co.za  _________________________________________________________________________________________________________________________ Roger Knowles is a practicing attorney, a popular conference speaker and facilitator. He brings professional expertise to the table as a mediator. He works with suppliers of goods and services to bring security through understanding & implementation of the Consumer Protection Act Do you need a keynote, educational or strategy-planning session? Talks, customised to your industry and needs; Seminars and workshops to help you understand & comply; Consulting services for industry, business and professionals. Register with his blog at – http://consumerprotectionact.wordpress.com  Contact him at 082 8929752 or rogerconnects@gmail.com Website: www.consumerprotectionactpro.com  _________________________________________________________________________________________________________________________  SOUTHEY STEYN & VOLLER INC  80 HARDING STREET PO BOX 3108, NEWCASTLE, 2940 DX 4, NEWCASTLE TEL  (034)  315-1241 FAX  086 501 4515 Email: samantha@southeys.co.za   _________________________________________________________________________________________________________________________ The Business Zone - Port Elizabeth The Business Zone is a great combination of Legal, Communication, Business Strategy and Customer Service skills, which could be used to assist your Business in implementing the Consumer Protection Act as well as other business needs. Office: 084 449 8900 email: admin@bzec.co.za Web site: www.bzec.co.za  ________________________________________________________________________________________________________________________ Business of Corporate Consumer Group Holdings: 1. Business Rescue 2. Business Transformation, ensuring compliance with Consumer Protection Act 3. Debt Counselling Contact: Raynard McLaren Cell: 083 7703459 e-mail: raynard@ccgroup.co.za   _________________________________________________________________________________________________________________________   THE DEPARTMENT OF TRADE AND INDUSTRY'S PROVINCIAL CONSUMER PROTECTION OFFICES PROVINCE TELEPHONE FAX _________________________________________ Eastern Cape (045) 808 4000 (045) 838 3981 Free State (051) 400 4852 (051) 400 9440 Gauteng (011) 355 8000 (011) 355 8019 KwaZulu-Natal (031) 310 5300 (031) 310 5416 Limpopo (015) 293 8300 (015) 291 1336 North West (018) 387 7700 (018) 392 5660 Northern Cape (053) 839 4000 (053) 831 3669 Western Cape 0800 007 081 (021) 483 5872   National Consumer Commission can be contacted on 0860 266 786 or by fax on 0861 515 229 or send an email to ncc@thedti.gov.za    
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