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The former Banking Ombudsman, Adv. Neville Melville, and John Baggott of KnowledgeBankERP SA have combined forces to create a one-stop-shop portal to the new Consumer Protection Act (the Act). Together they have developed a set of implementation tools including awareness presentations, action planning, shop floor training and transformation management to offer an implementation solution to reduce risk associated with the Act. Their approach makes use of humour and focuses on how the Act can benefit a business and walks their clients through the whole process from awareness to a fully implemented action plan. Adv. Melville, who is widely accepted as a leading expert on this and other consumer oriented legislation, developed the industry code and ombud procedures for the consumer goods industry. He has recently published a book on the Act and has consequently been invited to speak at conferences, appeared on Television and been approached by a number of industry leaders for advice and assistance. It has become very apparent that the new legislation does not simply require check box compliance but will necessitate a behavioral transformation in order to manage the risk. The danger of heavy fines and legal exposure is far-reaching. John Baggott is the owner of KnowledgeBankERP and its Role Accountability Tool Set (RATS) which is a powerful change management tool that facilitates practical behavior change to provide a sustainable solution. John is a leading expert on Organisational Transformation in both the Public as well as Private Sector and is appointed to the board of experts for the National Treasury Technical Assistance Unit for the South African Government. The solution package is also offered to consulting Agents to implement into their customer bases at a nominal fee which has resulted in an expert community under the banner of Madeasy.
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