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The Consumer Protection Act made easy extracts the essence of the Act and rearranges the sections into a more user friendly order, making it easier to navigate through the Act. It also includes sections on plain language, franchises and dealing with difficult customers. This is an essential guide for every business offering any kind of service or product to the South African consumer. As a  business owner or manager, this book will help you to: • Understand the Act, • Know your obligations, and • Protect your business.
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Whether you are the owner or manager of a business, franchise or non-profit organisation, you may have to adjust your goods, services and  marketing efforts to minimize the risk you carry when dealing with consumers. It is no longer a world where the buyer needs to beware, but rather the seller. This book is what you need to avoid nasty surprises! Reviews Don’t feel bad if you have trouble interpreting the Consumer Protection Act or any other piece of legislation – even judges find this difficult. So says Neville Melville in his well-timed new book, The Consumer Protection Act Made Easy, and he’s right, of course. Despite this revolutionary piece of legislation claiming to promote the use of plain English, its wording will fly over the heads of most non-lawyers. Thanks to Melville’s hard work in simplifying, re-organising and interpreting this wide-ranging Act, it has indeed been made easy for the rest of us to understand and apply. With the help of clever visual cues, Melville clearly spells out what each section obliges companies to do, and prohibits them from doing. As the Act  essentially shifts the balance of power from companies to consumers, the latter also have much to gain from reading this book. Never more so will knowledge mean power. - Wendy Knowler, Consumer Editor, Independent Newspapers I know that consumer protection lies in the creation of educated consumers. This book – a must for consumers, business, government and industry alike – make a valuable contribution to achieving that objective. - Ina Wilken, award winning consumer activist Thank you very much I received my book today. This will help a great deal. It’s so easy to read I am sure Adv Melville followed the mandate- That communication must be simple and to the point. Wow!!! its a definite must have for all.- Thuli Zungu, Consumer Editor – The Sowetan How to order The book is also available by sending us an email (there is a discount on large orders - e-mail lily@madeasy.co.za or call 012-807-1379 )
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