PLEASE NOTE: We assist businesses with the implementation of the CPA - we do not deal with consumer complaints or give advice to consumers and we are not affiliated with the NCC. Please contact the National Consumer Commission on 011 355 8000/ 0800 007 081/ 012 940 4500/ 0860 266 786 or ncc@thedti.gov.za/ www.nccsa.org.za if you have a complaint.

 Understanding the Act is one thing but implementing it in such a way as to benefit your business is another - this is where we can help you.

We have a full range of products that will assist any organisation, large or small, to firstly undertsand how the Act could impact them and then assist in the development and implementation of an Action Plan which could benefit your business by increasing market share and adding to your bottom line. The process produces policy, practical DVD training for staff, etc.

The Consumer Protection Act will fundamentally change the way business is done in South Africa. It requires businesses to transform the way in which they interact with consumers and to ensure that all their dealings with consumers are fair, reasonable and honest.  

 The challenge that the suppliers of goods or services will face is that it is not just a matter of simple compliance.  Whilst many organisations may have the in-house skills to interpret the Act in the context of their business, they will find it difficult to implement, as it is cross-cutting and will require behaviour changes across the organisation.

 Effective risk management will require, firstly, that everyone across the organisation is attuned to how he or she could place the organisation at risk and, secondly, that a sustainable change to functional behaviour is instituted.

LET US HELP YOU DEVELOP AN ACTION PLAN (Click here)

Role Accountability Transformation Management (click here for details)

The penalties are severe - a supplier who is found by the Tribunal to have contravened the Act may face:  

• An administrative fine up to 10% of annual turnover or
• An administrative fine of up to R1 Million, whichever is the greater.

The Act was implemented at the end of March 2011.  An important exception is the harsh Section 61, which holds suppliers liable for damages caused by defective goods even if the suppliers were not negligent. This section applies in respect of any goods that were first supplied to a consumer on or after 25 April 2010.

GET CERTIFIED NOW (click here for details)

(read the whole article)                              (get a copy of the Act)

                                             (get the regulations)  

 New release 

NOW AVAILABLE!		This pocket guide is specifically designed to fit snugly into your handbag or pocket, ensuring you are an informed and protected consumer wherever you go. To order, please complete the order form
NOW AVAILABLE!		To order, please complete the order form

Stockists:

Pretoria:	Pretoria:	Port Elizabeth & Johannesburg:
Top Books Menlyn: Shop L57 & 58  Parking level 5A  Menlynpark Shopping centre  cnr of Atterbury & Lois str.  Pretoria	Top CD Wonderboom: Shop G46 Wonderboom Junction Lavender Street Pretoria	Fogarty’s Bookshop: Shop 20 Walmer Park Shopping Centre Main Road, Walmer Port Elizabeth, 6070 www.fogartysbookshop.co.za
Top CD Grove: Shop L32/33 The Grove Shopping Centre Cnr Lynnwood & Simon Vermooten Rds Equestria, Pretoria	Top CD Kolonnade:  Shop L70A Lower level Kolonnade shopping centre Zambesi Drive Montana	Sandton: Shop 111, Upper Level Sandton Square Rivonia Road Sandton

Become a Pocket Guide agent!

• Make up to R30 profit per book sold
• Recive a free 10 slide presentation on the Consumer Protection Act

For more information, please email kirsty@madeasy.co.za

The Act regulates the activities of suppliers and creates rights for consumers.  It applies to virtually every entity supplying goods and services in South Africa and the transactions it enters into with consumers.

Definition of a Supplier:

A person or an entity who markets Goods and Services in the normal course of business, irrespective of whether the supplier:

• Resides or has its principal office within or outside the Republic
• Operates on a for-profit basis or otherwise
• Is an individual, company, close corporation, partnership, trust, organ of state, an entity owned or directed by an organ of state, a person contracted or licensed by an organ of state … or is a public-private partnership
• Is required or licensed in terms of any public regulation to make the supply of the particular goods or services available.

Definition of a Consumer:

• A  person to whom particular goods or services are marketed in the ordinary course of the supplier’s business

• A  person who has entered into a transaction with a supplier in the ordinary course of the supplier’s business

• A user of those particular goods or recipient or beneficiary of those particular services, irrespective whether that user, recipient or beneficiary was a party to a transaction …

• A small business whose income is less than R2 million pa or a Sole Proprietor (irrespective of turnover) 

• A  franchisee in terms of a franchise agreement

(read the whole article)

The information or views on this website should not be seen as a substitute for legal advice. If you require a legal opinion then you are advised to consult with one of the qualified lawyers listed under "find an expert".